SEEL Worry-Free Purchase

1. Is Worry-Free Purchase Necessary?

Worry-Free Purchase is an optional extra that helps protect your order if it gets lost, stolen, or damaged during shipping. You can remove it from your cart at checkout if you decide you don’t need it.

2. Can I Cancel My Worry-Free Purchase Protection If It Was Added by Mistake?

Yes. If Worry-Free Purchase protection was accidentally included in your order, you may request a cancellation within a limited time window.

After completing your purchase, Seel will send a confirmation email about your Worry-Free Purchase protection to the email address associated with your order. You have 24 hours from the time you receive this email to cancel the protection by clicking the cancellation link in the message.

3. What Should I Do If My Package Is Lost, Damaged, or Delayed?

To better protect your order during transit, we offer an optional Worry-Free Purchase service at checkout. This protection covers incidents such as loss, damage, and shipping delays.

Please note that Worry-Free Purchase is currently available only for orders shipped within the United States.

If you purchased this service and experience a shipping issue, you may file a claim according to the coverage terms provided at checkout.

4. How Do I File a Claim?

To file a claim, check the email inbox you used when placing your order and look for a policy email from Seel. The email contains your policy ID and a list of the covered items.

Click the “Report an issue” button in the email to access the Claims Center, then follow the instructions for the issue you experienced.

If you cannot open the link in the email, visit resolution.seel.com. Enter your email address and order number or policy ID, then follow the instructions provided.

If you have any questions, please contact support@seel.com .

5. What Supporting Documents Are Required to Submit a Claim?

To ensure a smooth and fair claims process, certain types of claims require specific supporting documents. Please review the requirements for each claim type below.

Claims for Damaged Items

If your item was damaged during transit, we require documentation to help assess the extent and cause of the damage. Please provide:

• Clear photos of the outer shipping box and internal product packaging.
• Clear photos showing the damage to the item.

Please note: Cosmetic damage to the packaging that does not affect the usability of the item, as well as defects that existed before shipping, is not covered.

Depending on how the damage affects the product’s functionality, compensation may be up to 100% of the item’s purchase value.

Claims for Lost Packages

Lost-package claims fall into two categories:

A. The shipment is marked as “Lost” or has not been delivered within 30 days for a domestic shipment

No additional documents are required. Your claim will be automatically validated using the carrier’s tracking information.

B. The shipment is marked as “Delivered,” but you have not received it

Please check with your neighbors or local delivery hub first. If the package is still missing, we may request one of the following supporting documents:

• Police report
• Security camera footage
• Official letter from the carrier
• Statement from a property manager, leasing office, or another relevant authority

6. Is There a Time Limit for Reporting an Issue?

To receive timely support and remain eligible for coverage, please follow the reporting deadlines below.

Lost Packages (Undelivered)

• For domestic shipments, an issue may be reported no earlier than 30 days after the shipment date.
• For international shipments, an issue may be reported after 60 days from the shipment date.

Damaged Items

• The issue must be reported within 7 days of the delivery date.

Stolen Packages (After Delivery)

• The issue must be reported within 7 days of the delivery date.

7. When Will I Receive My Worry-Free Purchase Payout?

Once your claim has been reviewed and approved, you will be asked to select your preferred payout method. Estimated processing times are:

• Bank Transfer: Funds typically arrive within 1–3 business days after claim approval.
• PayPal: Funds are usually transferred within 24–48 hours after claim approval.