Refund policy

Returns and Refunds

Change-of-Mind Purchases

We do not accept returns or offer refunds for change-of-mind purchases after delivery, except where required by applicable law.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, you receive the wrong item, or you discover a quality issue, please email support@ezarctools.com within 30 days of delivery. Include your order number, a brief description of the issue, and clear photos showing the problem. We may ask for additional information if needed to verify it.

Once we verify the issue, we will offer a replacement for the affected item or a refund. We will confirm the resolution by email. You do not need to send the item back, and no return shipping fee will be charged.

Refund Timing

Approved refunds are processed to the original payment method within 3–5 business days after approval. Your payment provider may take additional time to post the refund. If you have not received it, please contact us at support@ezarctools.com.

Order Cancellations

Orders can typically be canceled within 24 hours of purchase.
*If your item is currently in transit, unfortunately, we are unable to cancel your order.

To cancel your order, please contact support@ezarctools.com or you can message us & we'll get back to you shortly.


When sending us an email, please include the following information:

- Your order number (found in your order confirmation email)
- Your name or the name of the person who placed the order
- The email address used to make the purchase

Cancellation Timeframe

Once your cancellation is approved, we will email you a confirmation. Any approved refund will be processed to your original payment method within 3–5 business days. Your payment provider may take additional time to post it.